Frequently Asked Questions
IS THE DOOR ACTUALLY LOCKED?
Players are never truly “locked” in a room, we have emergency press to exit buttons for the safety of our players, these buttons will allow you to exit the room at anytime.
ARE THERE LIVE ACTORS, AND WILL THEY TOUCH ME?
Our experiences feature live actors prior to the experience and inside the game. However, they will not touch you. Similarly, any touching of the actors, disrespectful comments or malicious behavior (verbal or physical) will result in your immediate disqualification from the game. No refunds will be given for this type of behavior!
IS THE ACTIVITY PHYSICALLY STRENUOUS?
Escape rooms require brain power, not physical strength. At most, the activity might involve some squatting or crawling to get a closer look at something but no climbing or heavy lifting is required.
IS IT SCARY?
Our escape rooms have elaborate themes & props to set the mood but they are not haunted houses. The only exception to this rule is our Live Zombie experience Recon: The Final Hour. This experience is for groups looking for a thrill that also want a little scare at the sametime.
WILL I HAVE TO PLAY WITH STRANGERS?
No, all of our escape rooms are 100% exclusive. You will only play with whoever you choose to bring with you.
WILL WE BE GIVEN CLUES DURING THE GAME?
Yes, our staff will provide clues during your game at your request or as needed. Each room has a set amount which will be discussed with you during your debrief.
WHAT HAPPENS IF WE DON'T ESCAPE IN TIME?
Escape rooms are challenging, most groups get really close, but do not escape in time. At the end of the allotted time, the room will be unlocked & the solution to the remaining puzzles explained upon request. Please keep the solutions confidential so you do not spoil the experience for future players.
CAN WE PLAY THE SAME ROOM MORE THAN ONCE?
Yes. Solutions to the puzzles are provided at the end of each session upon request as mentioned before. If you want to come back and try again, simply tell your gamemaster you don’t want the solutions revealed.
DO I NEED A RESERVATION TO ENJOY AN ESCAPE ROOM EXPERIENCE?
Yes, a reservation is necessary. Players must book online and pay in full at the time of your booking. If you choose to walk in, there is no guarantee that we can accommodate your group.
CAN I CANCEL OR RESCHEDULE MY RESERVATION?
We offer a 48 hour cancellation policy on all of our bookings. However, if you are booking the same day there will be NO REFUNDS. You will be given the option to reschedule for a different date, or you can receive the amount you paid on a gift card for a future visit. There is no exceptions to this rule!
HOW FAR IN ADVANCE SHOULD I MAKE MY RESERVATION?
It is recommended that players book as far in advance as possible, this is to ensure their desired date and time is available.
CAN I BOOK THE ESCAPE ROOM FOR A PRIVATE PARTY OR CORPORATE EVENT?
Yes. We are happy to accommodate single room private experiences, multiple room events, and team competitions. Private events include exclusive use of the room(s) and can be held outside of regular business hours. A minimum of 24 ticket purchases is required to accommodate private bookings. Please contact us and we will be happy to arrange a personalized event for your group.
CAN I BRING EXTRA PEOPLE?
Group sizes have been prepared based on the square footage of the room and puzzles involved. However, if you book the entire room, we will consider requests for additional 1 – 3 players, so long as the room can accommodate the extra particpants.
WHAT HAPPENS IF I ARRIVE LATE?
It is recommended that players arrive 15 – 20 minutes prior to their scheduled booking time. In order to avoid disruptions once the game has begun, we cannot permit late arrivals. There are no refunds for late arrivals, so please plan accordingly.
HOW LONG DOES EACH EVENT LAST?
We always tell our groups to plan on being with us for approx. 80 minutes total. However, this time can vary based on the performance of your group during the escape room.
WHAT SHOULD I BRING WITH ME?
All you need to bring are your wits. The answer to the clues, riddles, and puzzles are all in the room, and players can escape the room using basic logic, simple reasoning & teamwork.
DO I NEED TO WEAR SPEACIAL ATTIRE?
No, players should simply wear comfortable clothing.
IS THIS LOCATION HANDICAPP ACCESSIBLE?
Yes. Our location is handicap accessible and two of our escape rooms are handicap accessible as well (Escape Plan and Recon: The Final Hour).
DO I HAVE TO SIGN THE WAIVER AND RELEASE OF LIABILITY FORM IN ORDER TO PARTICIPATE?
Yes. If you do not want to sign the waiver, then you cannot participate.
CAN CHILDREN PARTICIPATE?
Participants must be at least 8 years of age. Children under the age of 8, infants and toddlers will be allowed in the room on a case by case basis. Children aged 8 – 12 must be accompanied by an adult. Anyone under the age of 18 must have the Waiver and Release of Liability form signed by their parent or legal guardian.
ARE CELL PHONES ALLOWED IN THE ROOM?
You may bring your cell phone into the experience. However, you may not use your flashlight to take any pictures of the clues or props. You may take selfies and post them to social media though if you would like.
ARE FOOD AND DRINKS ALLOWED IN THE ESCAPE ROOM?
Outside food & drinks are not allowed in our escape rooms.
ARE ANIMALS OR PETS ALLOWED IN THE ESCAPE ROOM?
Only service animals are permitted in the room.
CAN I TAKE PHOTOGRAPHS OR VIDOES?
Players are only permitted to take photographs or videos of themselves during the experience. This policy ensures that the puzzles remain a mystery for future guests.If we see you taking video or pictures of puzzles you will be asked to delete them immediately, so please don’t do it!